FAQs

  1. Where can I receive money from Western Union?
    You can receive money at any Cactus-Western Union agent location, and in select countries, funds can also be deposited directly into your bank account or mobile wallet. Ask our agents for details on available services for your location.

  2. What documents do I need to bring?
    To receive money, bring a valid government-issued ID, such as a Zambian NRC, passport, driver’s license, or other accepted identification.

  3. How much does it cost to send money?
    Fees vary by destination, transfer amount, and service type. For accurate information, please ask our agents for details on charges.

  4. Can I track my transfer?
    Yes, each transfer has a unique tracking number (MTCN). Use this number to track your transfer status or share it with your recipient to facilitate pickup.

  5. How long does it take to receive money?
    Most cash pickups are available in minutes, while bank and mobile wallet transfers may vary by destination. Check with our agents for exact timing.

  6. Where can I send money with Western Union?
    Western Union partners with numerous countries worldwide. Speak with an agent to learn about available destinations and the specific services offered for each location.